For those who take out, the dispatch has all the details about who it should go to. The system will be such that, every ten minutes, there are deliveries to made and takeout to dispatch. So group A will be ten minutes earlier than group B, Group B will also be ten minutes earlier than group C and so on. These will then be sent to the cut table, then to the dispatch table an approximate waiting time of 50 minutes. All the pizzas will then be placed to cook for 15-20 minutes. These groups will take the first five to ten minutes preparing the pizza dough and every other requirement. The first orders (within the ten-minute period) are given to group A, the next ten-minute orders given to group B and so on. Let the groups be named A, B, C, D and E in this case. From the order reception system, the first ten minutes’ customer orders will be considered a group and sent to the first group among the five groups of cooks. The ten employees will be divided into five groups with each group having two cooks. The average cooking time for a pizza is 15 to 20 minutes, so each pizza should be allocated a maximum of 20 minutes. The ingredients for the different types should always be ready so that minimum time is used for making the dough or any other.

For this to be possible, the company must employ at least 10 cooks responsible for different types of pizzas. The system will be organized in such a way that every ten minutes of orders received are processed at the same time. There are two types of services concerning pizzas: Delivery and takeouts.

Online orders can be made through a computer or through iphones. Pizza Ordering and Delivery Process Customers can make online orders, call through their phones or make orders at the counter in the stores. The first section has the original pizza ordering process map, the second has the revised one considering the BPI, the third section has the explanation of the BPI measure, and lastly, the conclusion.

In this assignment, the aim is to propose a business process improvement measure for a cafe producing pizza (Pizza Hut) and show how this will improve profitability or not. Improvements can be done through new technology, use of statistical controls, enhanced business process efficiency, effectiveness and so on. This has to focus on enhanced customer satisfaction, reduced costs, and increased productivity.

Example pizza business process model